Frequently asked questions

Order by 2pm and your delivery arrives the next morning. Our vans run Monday through Saturday — orders placed after 2pm on Saturday arrive Monday morning.

Across the Denver metro — Westminster, Arvada, Broomfield, Thornton, Denver, Aurora, Lakewood, Littleton, Highlands Ranch, Centennial, Commerce City, and surrounding neighborhoods. Outer-ring areas like Parker and Castle Rock get a scheduled weekly delivery window. Use the zip checker on our Delivery page to confirm your address.

Delivery is free on orders over $75, and you never pay a markup for the convenience — our delivery prices are our shelf prices. The only exception: a handful of brands set their own minimum online price, so those few items can differ slightly from the store.

No problem — we'll leave your order at your door. Raw and frozen items are packed in insulated cold-chain packaging, so they stay cold until you're back.

Yes — it's our specialty. Raw, lightly cooked, and frozen orders are hand-packed in insulated cold-chain packaging at our Westminster and Reunion stores and delivered on the morning routes.

Your order comes straight from our local shop on our own vans, so there's no carrier tracking — but you'll get a notification when we're on the way to your door.

Yes — most products are available on subscription, as often as weekly. Set your schedule at checkout and edit, pause, or cancel anytime.

All major credit cards and Apple Pay online. In-store we also take cash and checks.

Returns within 30 days get a full refund; 31–90 days receive store credit. Food and treats need at least half the original product remaining. Toys and accessories are final sale. Wrong or damaged item? Call us and we'll make it right.

That's what we're here for. Both stores have pet nutritionists on staff, and consultations are free with no obligation — call or visit either location.

Book online or call (720) 550-6167. Appointments are required for full grooms; nail trims and quick services take walk-ins. A current rabies vaccination is required for all grooming dogs.

Most grooms take 2–3 hours; large or double-coated breeds can take up to 4. We'll text you the moment your dog is ready.

We ask for 48 hours' notice on grooming appointments. Self-wash sessions don't need any notice — just come when it suits you.

$18 for one dog or $27 for two. That includes the tub, apron, shampoo, conditioner, brushes, towels, and a blow dryer — you just bring the dog.

Walk-ins are welcome whenever a wash suite is free, though booking ahead guarantees your spot. No vaccination records required for self-wash, and there are no size limits.

Every dollar you spend with Dingo's or Doggie Dude Ranch earns points at your tier's rate, and higher tiers unlock priority boarding booking windows. Boarding and grooming alone can earn you Gold tier — food delivery is entirely optional.